JOB CONDITIONS :
$17 to $20 / hour : On-site
- Passenger transportation logistics and call centre
- Permanent, full-time, up to 5 days per week
- Occasional, part-time, at least 1 day per week. Ideal for students !
- Schedules available daytime or evening, on weekdays or on weekends
- Operating 365 days a year, according to customers’ needs
$16 to $20 / hour : Telework
- Passenger transportation logistics and call centre
- Permanent, full-time, up to 5 days per week
- Schedules available daytime or in the evening, during the week or on the weekend
- Operating 365 days a year, according to customers’ needs
ADDITIONAL CONDITIONS :
- Competitive wage based on experience and certifications
- Telework is available for experienced and established agents
JOB DESCRIPTION :
We are mandated by the Société de transport de Laval (STL) and the Réseau de transport de Longueuil (RTL) to offer logistics, distribution and call centre services to customers who use paratransit.
Generally, this entails customer service, which involves receiving transportation requests, entering, generating, distributing and dispatching them, and then optimizing transportation according to a set method.
Computer-based customer service involves :
- Taking phone calls;
- Responding to needs and questions;
- Entering requests and notifying the necessary people of any changes;
- Confirming and updating needs;
- Monitoring daily operations and following established standards, procedures and methodologies;
- A set schedule during the day and early evening to cover operational demands 365 days a year.
CONSIDERED SKILLS :
- You are interested in customer service?
- You are comfortable on the phone and computer?
- You have computer skills?
- You are independent and a quick learner?
- You speak English and French?
If so… come answer with us !!!