We, executives and employees of CHARTRANDinc., have, as quality policy, to provide to our customers services based on their needs and responding to their expectations, so we can assure the implement and uphold of the quality management system.
• Respect and maintain laws, rules, good behaviour and all other references being applied to our activities.
• To give, clear, accurate, complete and true informations to our customers as well as our staff and, this, in any type of promotionnal or intern communications.
• To know as much as possible our future customers. To adapt and offer quality services in accordance with all their expectations.
• To aim at higher levels of human qualities such as empathy, courtesy, honesty and diligence, to always reach for the respect of our customers and staff.
• To show concerns and consideration towards customers with restraints or specific needs.
• To certify in all times the safety of our customers , and their personnel items.
• To keep for our customers clean equipments, appropriate, in sufficent number, in perfect conditions and responding to security regulations in force.
• To encourage conservation of natural ressources and put in place responsible practices concerning environment, cultural and human patrimony.
• To respect and protect confidentiality of personnal informations and customer's privacy.
• To encourage training of our human ressources, development of technical and technological expertise.
Management undertakes to improve permanently the efficiency of the quality system and certifies that this quality policy is understood, in place and applied by all levels of the company.
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